How to manage a DUPLICATE application in the LMS?

1. Run a search for participant across all ATTAIN labs. If located in multiple sites, e-mail Claudia/ISI and your SWC.



2. If no additional locations identified, verify duplicates from your lab by checking email address, phone number and zip code.

3. Transfer (Copy/Paste) CL information to the account remaining in LMS 

4. Delete one after you have confirmed both applications are the same participant. Add note to CL.

5. If one or both have completed enrollments, correct account will need to be verified by ISI Development. Please open up a ticket and provide the last 4 digits of the SS# along with participant name. Once the correct account is identified, the other account can be deleted. Confirmation will be posted in the ticket by ISI staff.